Private by default. Visible only when you want.

In personal mode — the default — Lucy runs entirely within your browser as a side panel. There is no bot participant, no avatar, and no visible AI presence in the call. Other participants cannot tell you are using Lucy.

Lucy processes audio transiently to understand what is being said and generate the canvas. Audio is not stored, saved, or transferred to any server in raw form. Only the structured canvas output is retained.

When AI input mode is off, Lucy only organises and structures what your team says — it contributes nothing of its own. Turn it on to allow Lucy to add its own questions, suggestions, and alternative angles. You control this before every session.

Set session data to auto-delete after 24 hours, 7 days, or 30 days. Or keep it indefinitely. You can export and delete any session data at any time from your dashboard.

All session data is encrypted using AES-256 at rest and TLS 1.3 in transit. We use AWS infrastructure with industry-standard security practices. No data is sold or used to train third-party models.

We are currently undergoing SOC 2 Type II compliance audit. Enterprise customers can request our current security posture documentation, DPA, and sub-processor list.